Local Voice, Global Impact

Egypt's Premier BPO Provider

Save 45-60% on costs without compromising quality.

We deliver dedicated customer support, sales development, and back-office teams. From startups to scaling SMBs, we help you grow faster while reducing operational costs.

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Why Egypt?
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step by
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01

Discovery & Needs Analysis​

We start by understanding your business, your customers, and your goals. Through a detailed consultation, we identify the exact skills, languages, and experience your team needs.

02

Recruitment & Training

We recruit agents specifically for your campaign from Egypt’s vast talent pool. Our rigorous vetting process ensures we hire only the top 5% of applicants. Then, we train them on your brand, products, and processes.

03

Launch & Ongoing Support

Your dedicated team goes live with close supervision and daily reporting. We don’t just hand off and disappear—your account manager provides ongoing support, performance monitoring, and continuous improvement.

our services

Comprehensive BPO Solutions for Growing Businesses

Customer Support (Inbound & Outbound)

Deliver exceptional customer experiences across all channels. Our multilingual agents handle inquiries, resolve issues, and build lasting customer relationships. Services include: • Inbound customer support (phone, email, chat) • Technical support and troubleshooting • Order processing and tracking • Returns and refunds management • Customer retention and loyalty programs

Sales Development & Lead Generation

Scale your sales pipeline with dedicated SDRs and outbound teams. We qualify leads, book meetings, and drive revenue growth for your business. Services include: • Outbound sales calls and prospecting • Lead qualification and nurturing • Appointment setting • Market research and data collection • CRM management and data entry

Back Office Operations

Streamline your operations with dedicated back-office support. We handle the administrative tasks so you can focus on growing your business. Services include: • Data entry and processing • Document management • Invoice processing • Order fulfillment support • Administrative support

Live Chat & Email Support

Meet your customers where they are. Our agents provide real-time support via live chat and email, ensuring fast response times and high satisfaction. Services include: • 24/7 live chat support • Email ticket management • Social media customer service • Multilingual support (English, French, German, Arabic) • Omnichannel support integration

Why Egypt?

The World’s Next Great Outsourcing Hub: Why Your Business Should Be in Egypt

Discover the unique combination of cost, talent, and technology that makes Egypt the smartest choice for your call center and BPO needs.

Unbeatable Cost-Effectiveness:

•Save up to 60% on operational costs compared to the US, UK, and Europe.
•Highly competitive labor costs without sacrificing quality.
•Get a free cost analysis for your specific needs.

Vast, Multilingual Talent Pool:​

•Access a young, highly educated workforce of over 100 million people.
•Fluent support in English, French, German, Spanish, Italian, and Arabic.
•Neutral accents and strong cultural affinity with Western markets.

World-Class Technology & Infrastructure:

•Government-backed investment in a robust, modern infrastructure.
•State-of-the-art facilities in tech hubs like Cairo’s Smart Village.
•Reliable, high-speed internet and power.

Strategic Global Time Zone:

•Perfectly positioned to serve Europe, the Middle East, and North America in a single shift.
•Maximize your support hours and provide true 24/7 coverage.

Our Clients

Don’t just take our word for it

Rated 3.5 out of 5
No overselling, just solid advice and good options. We're saving 55% on costs and our account manager actually responds when we need help.
Antoine Benton
Head of CX at E-commerce firm
Rated 4 out of 5
They understood our compliance needs and found us a partner with the right certifications. Six months in and it's working well
Karol Mcnally
Vendor manager at Telecom firm
Rated 5 out of 5
started with 10 agents to test the quality. Six months later, we've scaled to 35 agents and they're outperforming our US-based team.
Bianka Hilton
CEO at Real estate firm

every size. every industry.

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ready to take your business to the next level?

Get in touch today and receive a complimentary consultation.

Expected Number of Agents: 1

Ready to take your business to the next level?

Reach out to us today and get a complimentary business review and consultation.