Local voices

Global Impact

At Tanis, we’re passionate about creating exceptional customer experiences, but we understand “exceptional” can differ depending on where your customers are located. That’s why we champion the philosophy of “Global Voices, Local Impact.” We leverage our global expertise to empower businesses like yours to deliver personalized, culturally-sensitive customer experiences that resonate on a local level.

Scaling Call Center Solutions for Seamless Growth

In today’s fast-paced business landscape, scalability reigns supreme. Businesses need agile, adaptable solutions that can accommodate rapid growth without compromising quality or service. Recognizing this need, Tanis has built its reputation on scalability as a core strength.

Omnichannel Support

Go beyond traditional phone support and offer services like: Live chat support for real-time online customer interaction. Email support for handling inquiries and providing detailed responses. Social media monitoring and engagement to address customer concerns and build brand loyalty.

Lead Generation Service

Attract the right customers and accelerate your sales cycle. Our lead generation experts leverage proven strategies to identify your ideal audience, nurture leads, and convert them into qualified prospects.

Back Office Services

Free up your internal resources and improve efficiency by outsourcing your back-office tasks to Tanis. Our experienced team can handle variety of tasks, Contact us to learn more.

Tanis + Real Estate Developers: A Powerful Partnership.

Through strategic partnerships with real estate developers across various regions, Tanis has access to a vast network of large-scale facilities. This allows us to:
Rapidly Scale Up: We can quickly expand our agent pool and resources to meet your growing needs without infrastructure limitations.

Tanis doesn’t just embrace AI; we’re experts in leveraging its potential

AI is just a tool. The human touch is still crucial. At Tanis, AI complements, not replaces, our agents’ expertise and empathy. This human-AI synergy creates a powerful force for good, delivering:

Reduced wait times and increased efficiency – no more frustrating hold times, just quick and accurate resolutions.
Personalized interactions and proactive care – customers feel heard and valued, fostering trust and loyalty.
Data-driven insights for continuous improvement – we constantly learn and adapt, ensuring your success story keeps evolving.

Did you know?

Aberdeen research found that companies using AI capabilities achieve 3.5 times greater increases in customer satisfaction rates (Aberdeen Strategy & Research

Stronger Together: Partnering with Contact Center Software for Tailored Client Service

Tanis can leverage its experience to customize contact center software configurations to perfectly align with each client’s specific needs and business processes. or simply. Tanis also understands that businesses have invested in building their own customer relationship management (CRM) and contact center software ecosystems. We prioritize working seamlessly within your existing infrastructure to ensure a smooth transition and maximize the value you get from our services.

Your Trust is Our Top Priority

We understand that entrusting your data to an offshore call center is a significant decision. We are committed to earning and maintaining your trust by consistently upholding the highest standards of data privacy and security. If you have any questions or concerns, please do not hesitate to contact us or learn more about how we protect data

Client Testimonials

Tanis' partnership has been a game-changer. Their experienced agents provided prompt and professional assistance to our stranded customers, with 24/7 availibity

CEO of Sideroad assistance company

Their team of professional telemarketers effectively communicated the benefits of solar power to potential customers, generating a significant number of qualified leads. The telemarketing campaign from Tanis not only generated leads, but also helped establish brand awareness for SolarTech Solutions in our local market

Managing director of solar company

Their agents were highly trained on our properties and effectively communicated the unique selling points to potential buyers

CEO of real-estate company

The Outsourcing Crown Shifts: Africa Rises as BPO Champion
The winds of change are sweeping across the Business Process Outsourcing (BPO) landscape. Once dominated by Asia, the future belongs to Africa. This surge is fueled by Africa’s unique strengths and a shift in Asia’s economic realities. Tanis, a leading BPO provider nestled in the heart of Africa (Egypt), is perfectly positioned to be a key player in this exciting new chapter.
Several factors are propelling Africa to the forefront of the BPO industry such as A Young and Vibrant Workforce, Cost-Effectiveness and Government Support.

Ready to reach new heights? let’s get there, together.